WashCrafters Exterior Home Solutions Inc. ("WashCrafters", "we" or "us") is an exterior cleaning company based in Bedford, Nova Scotia, serving the Halifax Regional Municipality. This policy explains what personal information we collect through this website and in the course of our work, why we collect it, who we share it with, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

What We Collect

Information you give us. When you request a quote on this website, you fill in a form that is provided by Jobber, the software we use to manage quotes, scheduling and invoices. What you enter there goes into our Jobber account. That usually includes your name, phone number, email address, property address, the services you're asking about, and anything you add in the notes. If you call, text or email us, or send photos of your property, we keep those messages with your customer record so we can follow up and do the job properly.

Information collected automatically. Like most websites, when you visit ours, our web host and the tools described below receive technical details such as your IP address, browser and device type, the pages you view, and the page that sent you here.

This website does not take payments, and we don't ask you to enter payment card details on it.

How We Use It

  • To reply to your quote request, schedule work, do the job and send invoices
  • To contact you about your booking, including follow-ups after a job
  • To understand how people use the website so we can improve it
  • To measure whether our advertising is working
  • To keep business records and meet our legal and tax obligations

Cookies, Analytics and Advertising

This website uses a few third-party tools. Some of them set cookies or use similar technologies.

  • Google Analytics, loaded through Google Tag Manager, tells us how many people visit, which pages they look at, and how they found us. It also records when a quote request is submitted. You can opt out with the Google Analytics opt-out add-on or through Google's ad settings.
  • The Meta Pixel lets Meta (Facebook and Instagram) tell us whether our ads lead to visits and quote requests, and lets Meta show our ads to people who may be interested. You can control this in the ad settings of your Facebook and Instagram accounts, or through Digital Advertising Alliance of Canada opt-out tools.
  • Google Fonts loads the typefaces used on this site from Google's servers, which means Google receives your IP address when a page loads.
  • OpenStreetMap supplies the map tiles on our West Bedford snow removal page, so its servers receive your IP address when that map loads.

You can also block or delete cookies in your browser settings. Some parts of the site, such as the quote form, may not work properly if you do. By using this website, you accept the use of these tools as described here, and you can opt out at any time using the options above.

Who We Share It With

We share personal information only with the service providers we use to run the business and this website:

We don't sell your personal information. We may disclose it if the law requires us to, or to protect our rights, property or safety.

Some of these providers are based in or store information in the United States or other countries. That means your information may be processed outside Canada and may be accessible to courts and authorities there under their local laws.

How Long We Keep It

We keep personal information for as long as we need it to provide our services and to meet our business, legal and tax record-keeping obligations. After that, we delete it or anonymize it.

How We Protect It

We use reasonable safeguards, including access controls on the systems that hold customer information. No method of transmitting or storing data is completely secure, so we can't guarantee absolute security.

Your Choices and Rights

You can ask us to tell you what personal information we hold about you, to correct anything that's wrong, or to stop using it for a particular purpose. You can withdraw your consent at any time, subject to legal and contractual limits, and we'll tell you what that means for the services we can provide. To make a request, contact us using the details below. We'll respond as quickly as we reasonably can.

If we send marketing emails or text messages, we'll do so only with your consent, and every message will include a way to unsubscribe.

If you're not satisfied with how we've handled your information, you can contact us first. You also have the right to complain to the Office of the Privacy Commissioner of Canada.

Children

This website is for adults who own or manage property. It isn't directed at children, and we don't knowingly collect personal information from them.

Links to Other Sites

This website links to other sites, such as our Facebook, Instagram and TikTok pages and our Better Business Bureau and Canadian Exterior Cleaning Association profiles. We don't control those sites, and their privacy practices are their own.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make a significant change, we'll post a notice on this website.

Contact Us

Questions or requests about your personal information go to our privacy contact, Kendall Scott, Owner/Operator.

WashCrafters Exterior Home Solutions Inc.
Bedford, Nova Scotia
Email: info@washcrafters.com
Phone: (902) 333-9929